Shipping Policy
Thank you for choosing My Soulsmith. We are dedicated to delivering your carefully selected crystals safely and promptly.
Processing Time Orders are typically processed within 2-4 business days. Customized or personalized items may require additional time, and this will be indicated clearly during checkout.
Shipping Methods and Delivery Times We offer standard shipping, with typical delivery times of:
- Canada: 5-10 business days
- United States: 7-14 business days
- International: 10-21 business days
Please note, these are estimates and actual delivery times may vary due to external factors such as customs clearance, shipping carrier delays, or busy holiday periods.
Shipping Costs Shipping charges are calculated at checkout and are based on destination, package weight, and dimensions.
International Shipping International customers are responsible for any customs duties, taxes, or fees imposed by their country. My Soulsmith is not responsible for delays caused by customs clearance processes.
Tracking Your Order After your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Incorrect Address Please ensure your shipping details are accurate. My Soulsmith is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.
Contact If you have any questions regarding your shipment, please contact us at care@mysoulsmith.com.