“Every soul’s journey is unique — and we’re honored to walk a part of it with you.
Here are answers to help guide your experience with Soulsmith, whether you’re exploring Soullinks, creating a Soulcrafted piece, or caring for your crystal jewelry.”
About Our Crystals & Jewelry
Q1. Are Soulsmith crystals natural?
A: Yes. We source natural, ethically mined crystals known for their authentic vibrational properties. Every piece is crafted with genuine intention.
Q2. What makes SoulLinks different from other jewelry?
A: SoulLinks are modular, chakra-aligned jewelry pieces designed to mix, match, and evolve with your energy journey.
Q3. How does chakra alignment work through jewelry?
A: Each crystal vibrates at a frequency that resonates with specific chakras. Wearing them close to the body supports energetic balance and intention setting.
Q4. Can I create my own SoulLink combinations?
A: Absolutely! You can mix charms, bracelets, and necklaces based on your chakra needs and personal style.
Q5. What are the magnetic clasps made of?
A: Our magnetic clasps are strong, secure, and made with jewelry-grade materials to ensure durability and safe energy flow.
Q6. Do you offer certifications for crystals?
A: While we guarantee authenticity, we focus on the energetic and intuitive aspects rather than formal gem certifications.
Q7. Are Soulsmith pieces handmade?
A: Yes. Every piece is handcrafted with intention and care in small batches to honor the energy of each creation.
Ordering, Shipping & Delivery
Q1. How long does it take to process an order?
A: In-stock items ship within 3–5 business days. Custom Soulcrafted pieces take about 2–4 weeks.
Q2. Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location.
Q3. How can I track my order?
A: You will receive an email with a tracking link once your order is shipped.
Q4. What if my package gets lost?
A: Please contact us. We will assist in investigating and resolving the situation wherever possible.
Q5. Will customs fees apply internationally?
A: Some countries may charge customs or import taxes. These are the buyer’s responsibility.
Q6. Can I modify or cancel my order?
A: If your order hasn’t shipped yet, please reach out to us as quickly as possible and we’ll do our best to assist.
Q7. How do you package Soulsmith pieces?
A: All jewelry is thoughtfully packaged in eco-friendly materials, with a Soulsmith pouch for safekeeping and gifting.
Soulcrafted Custom Jewelry Services
Q1. What is Soulcrafted jewelry?
A: Soulcrafted pieces are fully customized crystal creations based on your chakra analysis and personal intentions.
Q2. How do I start a Soulcrafted order?
A: Complete our free Chakra Analysis, share your intention, and we’ll work closely with you to create a bespoke energy piece.
Q3. How long does a custom creation take?
A: Typically 2–4 weeks, depending on sourcing and design complexity.
Q4. Can I request specific crystals or styles?
A: Yes, we will collaborate with you to align crystal choices and design preferences with your energy goals.
Q5. What if I need adjustments after receiving my Soulcrafted piece?
A: We offer one complimentary adjustment to ensure your piece fully supports your energetic needs.
Q6. Is there a consultation service included?
A: Yes, our Soulcrafted service includes personalized consultation and crystal recommendations aligned with your chakra mapping.
Care & Energy Maintenance
Q1. How should I cleanse my Soulsmith crystals?
A: We recommend smudging with sage, resting on a selenite slab, or placing them under full moonlight.
Q2. Can I wear my jewelry daily?
A: Yes! However, remove it during intense activities, swimming, or exposure to harsh chemicals.
Q3. How often should I recharge my crystals?
A: Follow your intuition, but monthly cleansing and recharging (especially around full moons) is a beautiful ritual.
Q4. Will the magnetic clasp weaken over time?
A: Our clasps are designed for durability. Avoid excessive pulling or exposing them to large magnets.
Q5. How do I store my Soulsmith pieces?
A: Store them in your Soulsmith pouch, separate from rough or metal objects, to protect the crystals’ surfaces.
Q6. Can crystals lose their energy?
A: Crystals can absorb and hold energy. Regular cleansing keeps their vibration pure and aligned with you.
Q7. What’s the best way to set an intention with my jewelry?
A: Hold your piece, breathe deeply, and clearly visualize your desired energy or outcome — infusing your crystal with purpose.